At Framer configurator we strive to provide exceptional software and services that meet your needs. We believe in transparency and want to ensure you understand our commitment to customer satisfaction.

1. Refund Eligibility

   1.1 Refund Window:

   You may request a refund within 14 days of your initial purchase date.

   1.2 Valid Reasons for a Refund: Refunds will be considered for the following reasons:

   Technical Issues: The product consistently fails to function as advertised or promised, despite reasonable attempts to resolve the issue through our support channels.

   Non-Delivery of Promised Features: Key features or functionalities essential to the product's advertised value are missing or not functioning as described.

   Unclear Marketing or Sales Practices: The product was materially misrepresented in marketing materials or sales pitches, leading to a significant misunderstanding of its capabilities.

   1.3 Reasons for Ineligibility: Refunds will not be granted for the following reasons:

   Change of Mind or No Longer Needed: You simply decided you no longer want or need the product.

   Minor Issues: The issue could be resolved through our customer support channels.

   Inadequate Review: You did not thoroughly evaluate the product's features and functionality before purchase.

   
   

2. Refund Review Process

   All refund requests will be thoroughly reviewed to determine if they meet our eligibility criteria.

   We reserve the right to deny refund requests that do not comply with this policy.

   
   

3. How to Request a Refund

   Contact our customer support team at help@framerconfigurator.com within the refund window.

   Provide your name, email address, order/invoice number, and a detailed explanation of your reason for requesting a refund.

   Our team will review your request and respond within 14 business days.

   
   

4. Refund Processing Time

   Approved refunds will be processed within 14-30 business days and credited back to your original payment method.

   
   

5. Additional Notes

   This Refund Policy may be updated from time to time. We encourage you to review this policy periodically.

   This policy does not limit any consumer rights you may have under applicable law.